CURRENT ROLE
April 2026–Present
Greater Phoenix area
Reputation Repair
Partner · Business Reviews & Listings
Carmen has been part of Reputation Repair since its beginning. She oversees setup and ongoing support for the company’s month-to-month business reviews and listings service.
- Sets up the review management platform and handles CRM integration where supported.
- Helps establish customer feedback requests and oversees platform-based review monitoring.
- Coordinates responses to particularly negative reviews and helps address reviews that may violate platform policies.
- Coordinates corrections to business information, hours, categories, and duplicate listings.
- Shares updates and helps clients understand service activity, concerns, and next steps in English or Spanish.
Routine activity is supported by the platform, with Carmen providing oversight and coordinating work that needs further attention.
Connect about business reviews & listings
HEALTHCARE
Philadelphia, Pennsylvania
myDoc Urgent Care
Office Manager
Managed administrative and front-office operations in a healthcare practice, supporting patients, providers, and staff.
- Helped patients in English and Spanish with appointments, documentation, billing, and office questions.
- Coordinated schedules, maintained records, and supported billing and insurance processes.
- Assisted with provider credential verification, enrollment, and revalidation.
- Responded to patient concerns and supported communication across the office.
OPERATIONS
Phoenix, Arizona
Modern Consulting LLC
Office Assistant & Operations Coordinator
Provided administrative and customer support for clients and day-to-day operations.
- Scheduled appointments and meetings and maintained client records.
- Reviewed contracts and documents for missing information and inconsistencies.
- Supported billing documentation, client communication, and office coordination.
CLIENT RELATIONSHIPS
2012–2014
Orlando, Florida
International Cruise & Excursions, Inc.
Senior Account Manager
Served as a primary contact for customers, coordinating requests and working with sales and service teams.
- Answered questions, listened to customer needs, and helped resolve service issues.
- Maintained customer information and managed competing priorities.
- Assisted with escalated situations requiring additional attention.